RETURN
& REFUND
A fair policy for pieces that deserve a second look.
Company Information
| Operating Brand | mianbrea™ |
| Registered Enterprise | Beijing Xingchen Yunyao Technology Co., Ltd. |
| Principal Officer | Lyu Yanli (Legal Representative) |
| Support & Privacy Contact | +86 18124200169 |
| service@mianbreat.com | |
| Customer Service Hours | Monday – Friday, 9:00 AM – 6:00 PM (GMT+8) |
| Corporate Headquarters | Room 4018, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China |
| Brand Ownership | mianbrea™ is a brand owned and operated by Beijing Xingchen Yunyao Technology Co., Ltd. |
We want every mianbrea™ hat to find the right head. If a piece arrives and does not feel like yours, we have built a straightforward process to make things right. This document sets out how returns, exchanges, and reimbursements are handled — clearly, without fine print.
The Return Window
You have 30 calendar days from the date your order is delivered to let us know that you would like to send a piece back. A return will be considered when the following conditions are met:
How to Begin
Send a message to service@mianbreat.com with your order number and a brief note explaining the situation. Our team will review the request and respond within two business days.
Once Approved
We will email you a prepaid return label along with step-by-step packing instructions. Please do not ship anything back before receiving this confirmation — unsolicited packages cannot be processed and may be returned to sender.
Arrived Damaged or Wrong
Please take a moment to examine your package when it arrives. If a hat shows a manufacturing flaw, has been damaged in transit, or is not the style or size you ordered, reach out to us right away with photos of the issue and the packaging. We will evaluate the situation promptly and arrange a replacement or reimbursement at no cost to you.
What Cannot Come Back
For reasons of hygiene and integrity, the following are not eligible for return:
Unsure whether your situation qualifies? Send us a message before taking any action — we would rather answer a question than turn away a legitimate return.
Swapping for Another Style
If the hat is right but the size or style is not, the cleanest path is to return the original piece and place a fresh order for the replacement. This ensures the new item is reserved for you immediately and avoids the delay of waiting for inventory to be restocked after the return lands.
When the Money Returns
After your returned hat arrives and passes inspection, we will send you an email confirming the outcome. If the return is accepted, the reimbursement is issued to the same payment method used at checkout.
Where Returns Go
All approved returns must be sent using the prepaid label we provide. The label is addressed to our fulfillment and inspection facility. Please do not attempt to deliver returns in person or to any address other than the one printed on the label.
mianbrea™ Returns Department
c/o Beijing Xingchen Yunyao Technology Co., Ltd.
Room 4018, North Side, 2nd Floor, Building 4
No. 123 Zhongguancun East Road, Haidian District
Beijing, China
Thank you for choosing mianbrea™.
We stand behind every hat we make — and behind every customer who wears one.